To be successful in the auto glass business, several steps have to be taken. These steps also have to be taken in the right order, if not, a business will not be able to grow. Indeed, it is like a recipe to cook a delicious meal. There are different ingredients that are necessary. The end result is a great meal.
So what are the ingredients to a successful auto glass business? The first one is to focus on great customer service. This means treating customers with dignity, respect, and paying careful attention to their questions. Furthermore, whenever there is a case of a warranty, special attention has to be placed on the customer so that he feels safe and confident on the company, that is, that he knows that his needs will be taken care of. This step also includes finding someone who will answer the calls for the business and give quotes. This person also has to treat the customers with respect and be friendly.
Another ingredient to success is to teach every technician the right way to work. This itself is like a formula. Each technician has to be thought how to prepare a windshield, step by step. Also, how to remove a windshield, from the moldings and cowling and windshield wipers, to the actual process of using the windshield removal tools to take of the windshield. The formula will make sure that warranties are non existent or very few.
